Ethiopian Airlines does not allow commission on rebooking and refund penalties to agents participating in BSP locations where Ethiopian Airlines allows commission.Ģ.10. Ethiopian Airlines will not levy administration charges to cover the cost of ADM issuance by Ethiopian Airlines.Ģ.9. Where a paper ticket is issued for an e-ticketable journey, Ethiopian Airlines may impose a charge that will be collected by ADM.Ģ.8. It is Ethiopian Airlines policy to mandate the use of electronic tickets “e-tickets” on routes where e-tickets are available. (This does not apply when an ADM is cancelled and raised again for the same reason but for a different value.)Ģ.7. Ethiopian Airlines will only issue more than one ADM in relation to the same original ticket, if different, unrelated charges apply. Ethiopian Airlines will only include more than one transaction on any ADM if the reason for the charge is the same and will provide details with the ADM.Ģ.6. Ethiopian Airlines will endeavor to provide as much information as possible on an ADM to ensure it is specific in its detail about the reason a charge is being made.Ģ.5. Ethiopian Airlines reserves the right to vary the minimum value of ADM at any time without notice.Ģ.4. However, if there is a persistent practice of under-payment (multiple occurrences of under payments less than USD 10 or equivalent) by the same Agent (IATA location), Ethiopian Airlines may raise an ADM to recover the under-payments. An ADM will not be issued for a value less than USD 10 or equivalent, except in the case of taxes. Ethiopian Airlines provides a minimum notice period in compliance with BSP guidelines for agents in order to review the ADM and dispute it.Ģ.3. For any charge due beyond this period, Ethiopian Airlines will agree with the Agent bilaterally the best settlement method and only submit an ADM through the BSP process if agreed in writing by the Agent.Ģ.2. To adjust refunds, an ADM will only be issued within nine months of the BSP remittance month in which the document was settled. An ADM will only be submitted for processing through the BSP to adjust sales if issued within nine months of final travel, or when the final travel date cannot be established, the expiry date of the document. It is Ethiopian Airlines policy to mandate the use of electronic tickets- “e-tickets”.Ģ.1. Ethiopian Airlines will issue an ADM to collect amounts or make adjustments to agent transactions related to the issuance and use of Ethiopian Airlines traffic documents, issued by, or at the request of the Agent, regardless of which airlines are included in the itinerary of the Ethiopian Airlines traffic document. An ADM may also be used to collect amounts where a traffic document has not been issued, if agreed with the Agent, for example, for deposits for group sales.ġ.2. Agency Debit Memos – Ethiopian Airlines Policyġ.1.
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